Business Client Terms

Washed Laundry Co. provides pickup and delivery laundry services for approved business clients, including but not limited to salons, spas, fitness studios, wellness businesses, short-term rentals, offices, restaurants, bars, and other approved local businesses.

Service availability, pricing, pickup frequency, turnaround times, and laundry care requirements may vary based on business type, order volume, item condition, and service needs.

Business laundry pricing may be based on weight, volume, service frequency, specialty processing, stain level, pickup and delivery needs, and custom business requirements.

Published pricing is subject to change and may vary based on the actual condition and volume of laundry received. Applicable taxes, fees, pickup and delivery charges, specialty service charges, and other approved charges may apply.

Business laundry orders may be subject to a minimum order amount unless otherwise agreed upon in writing.

Business clients are responsible for providing accurate pickup and delivery instructions, including access codes, business hours, preferred pickup location, drop-off location, and any special handling notes.

Washed Laundry Co. is not responsible for delays caused by inaccessible pickup areas, locked doors, missing access instructions, incorrect addresses, or unavailable staff. Delivery is considered complete once laundry is delivered to the agreed-upon location and delivery documentation has been recorded.

Recurring pickup schedules may be offered based on availability. Recurring schedules are not guaranteed and may be adjusted due to holidays, weather, order volume, route changes, staffing, equipment issues, or other operational needs.

Business clients should provide reasonable notice for schedule changes, skipped pickups, temporary pauses, or service cancellations.

Business laundry orders are typically completed within 2–3 days, depending on order volume, item type, service requirements, and current production schedule. Turnaround times are estimates only and are not guaranteed. Orders may take longer due to:

• Large order volume
• Bulky items
• Hang dry items
• Heavy staining
• Specialty laundry care
• Premium business laundry service
• Weather conditions
• Equipment maintenance
• Holidays or business closures
• Existing order queue

Rush service may be available upon request but is not guaranteed.

Business clients are responsible for submitting items that are safe and suitable for laundering. Washed Laundry Co. reserves the right to inspect all business laundry upon pickup and during processing.

Washed Laundry Co. may accept restaurant linens, bar towels, and lightly greased towels when they are safe and suitable for standard laundry processing. Lightly greased towels may be accepted at Washed Laundry Co.'s discretion. Additional fees or specialty processing may apply depending on the condition of the items.

Washed Laundry Co. does not accept items that are unsafe, unsanitary, hazardous, or unsuitable for laundering. Items not accepted may include, but are not limited to:

• Items saturated with oil, wax, chemicals, paint, petroleum, automotive fluids, or flammable residue
• Overly saturated grease towels
• Medical waste
• Biohazardous items
• Items containing sharps or needles
• Items contaminated with pests or insects
• Mold-contaminated items
• Items with excessive bodily fluids
• Items with hazardous materials
• Items requiring dry cleaning
• Items that cannot be safely processed in standard laundry equipment

Items that cannot be laundered will be returned to the client bagged and labeled whenever possible.

Washed Laundry Co. does not process regulated medical waste, biohazardous materials, sharps, or items requiring medical-grade disinfection or sterilization. Any business submitting laundry is responsible for ensuring items are safe for standard laundry processing and do not contain hazardous materials.

Sanitizing, odor control, whitening, and specialty laundry care services are laundry care enhancements only and are not a substitute for medical-grade sterilization or regulated biohazard processing.

Washed Laundry Co. may accept restaurant linens, bar towels, and lightly greased towels when they are suitable for safe laundry processing.

Washed Laundry Co. does not accept overly saturated grease towels, items with excessive oil buildup, flammable residue, chemical contamination, or any items that may create a safety risk. Items that cannot be safely processed will be returned bagged and labeled whenever possible. Additional handling fees may apply.

Washed Laundry Co. offers specialty laundry care for items requiring additional stain treatment, odor control, whitening, sanitizing, or enhanced processing. While every reasonable effort is made to improve results, Washed Laundry Co. does not guarantee complete stain removal, odor elimination, whitening, sanitization, or restoration.

Business orders containing excessive pet hair, excessive soil, excessive odor, bodily fluids, or unsanitary conditions may be subject to additional fees. Washed Laundry Co. reserves the right to refuse service, return items unprocessed, or apply additional handling fees when laundry requires extraordinary labor or safety precautions.

Washed Laundry Co. processes laundry by order, weight, service type, and client instructions. Washed Laundry Co. does not guarantee individual item counts unless an itemized inventory list is provided by the business client at pickup and accepted by Washed Laundry Co. in writing.

Business clients are responsible for tracking their own inventory. Washed Laundry Co. is not responsible for shortages, missing items, or inventory discrepancies that cannot be verified through documented intake records.

Business clients are responsible for:

• Providing accurate contact information
• Providing safe pickup and delivery access
• Separating laundry by service type when requested
• Removing non-launderable items
• Removing hazardous items
• Providing special instructions before pickup
• Maintaining a valid payment method on file
• Paying all balances before laundry is released
• Notifying Washed Laundry Co. of any issue within 24 hours of delivery

All business clients are required to maintain a valid payment method on file unless otherwise approved in writing. By placing a business laundry order and providing a payment method, the client authorizes Washed Laundry Co. to charge the payment method on file for completed services, applicable taxes, fees, and other charges.

Payment is due upon completion of service and prior to delivery unless written business billing terms have been approved. Completed orders may be held until all outstanding balances are paid in full.

If payment cannot be processed, Washed Laundry Co. reserves the right to:

• Hold completed laundry
• Delay delivery
• Suspend future service
• Pause recurring pickups
• Require updated payment information
• Decline additional orders until the balance is paid

Washed Laundry Co. reserves the right to adjust business pricing, fees, service terms, pickup schedules, or service availability with reasonable notice. Pricing may be adjusted if the actual laundry volume, item condition, stain level, pickup needs, or service requirements differ from the original estimate.

Washed Laundry Co. reserves the right to refuse, pause, or terminate business service at any time due to:

• Non-payment
• Repeated failed payments
• Unsafe laundry conditions
• Unsanitary laundry
• Inaccessible pickup or delivery locations
• Misrepresented laundry condition
• Abusive or inappropriate conduct
• Repeated policy violations
• Operational capacity limits

Any issue with a business laundry order must be reported within 24 hours of delivery. Please contact Washed Laundry Co. by phone, text, or email and include a description of the issue and photos when applicable. After 24 hours, Washed Laundry Co. may be unable to verify claims or provide resolution.

In the rare event that Washed Laundry Co. is found responsible for loss or damage, liability shall not exceed the fair market value of the item immediately prior to service.

Washed Laundry Co. is not responsible for business interruption, lost revenue, replacement upgrades, sentimental value, customer complaints received by the business client, or consequential damages.

Washed Laundry Co. reserves the right to update these Business Client Terms at any time. Continued use of business laundry services constitutes acceptance of the updated terms.